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It has been quite some time....

I haven't written anything here for more than two months. But i have been writing regularly in my own blog in my company's intranet (started in Nov 2006). Most of the articles posted here were originally written for the blog ( called PMBlog - a Blog on Project Management and General management).

I recently started a series called Tompkins' Gyan ( knowledge) , after the hero Mr. Tompkins from the book The Deadline. The series is a brain child of a friend of mine. It was her idea that we can come up with such a series of articles on Project Management and People management. The difference is that the series actually talks about project management in Tompkins' own words. This blog may have a post or two from that series.

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Kano Model of Customer Satisfaction - Notes to Self

Note: What follows is the notes taken from my study of Kano's model of Customer Satisfaction. I came across this model when i wanted to know if there was a structured approach that would help me prioritize features for software product development. 

To evaluate a product or service, following parameters are very important

The value provided - this helps attract customersThe Quality offered - This earns customer respectProduct or Service innovation - This helps differentiate from competition
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The 3 important feature categories are 
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This article is a draft of a paper i started to write in september 2007 and left it where you see it today.  The purpose is to to come out with a conceptual framework through which “the knowledge needed to successfully execute a project” can be viewed and gauged and presents a brief outline of the same. As always comments are most welcome...
Financial Resources, Domain, Technology, Communication, Cultural Differences, Organizational Structure, Organizational Culture and Power Play within an organization are some of the factors that have an ultimate bearing on the success of a project.
All projects come in shades of grey is a fact that has to be acknowledged. For example, when we start a project, very rarely do we know everything about Project Requirement, Scope and other factors that impact the project. There will be lot of ambiguity and this ambiguity has to be accepted and put to proper use.
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After working in projects with aggressive schedules, I realized that what I saw was only the silver lining and there was a big dark cloud behind this ( talk about what experience can do for you). The common thread that linked all the projects was that all of them exhibited one or more of the following.
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